The blended support model brings the best
of both worlds to our clients in one seamless
delivery model, combining the onshore and
offshore teams.
The blended model allows the client to interface
with a single point of contact, typically
an onshore account manager. We also build
an onshore Resource Desk team, who are available
online to support our offshore team and our
new onshore agents. This helps us provide
faster, first call resolution rates and thereby
higher end customer satisfaction. The typical
benefits are:-
- Higher
savings vis-à-vis pure onshore outsourcing
- Ease
of management
- Larger
talent pool with multiple locations
- Faster
ramp-up
- Shorter
learning curve
