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Customer Care

RSSI offers onshore, offshore, and blended customer care services to large enterprise customers and start-ups as well.

RSSI combines in-depth industry expertise with best in breed technologies, processes, and infrastructure to delivery 24/7 world class support solutions to our clients - and our client's customers. We have experience in providing B2B support as well as supporting retail customers.

24x7 Phone, Email, Web and Fax Support

  • Account verification and status
  • Billing clarifications & credits
  • Feature clarifications
  • Renewals
  • Returns (RMAs)
  • Order taking & entry
  • Collections and reminders